Chief Client Officer, Tory Burch
Francesca helps organizations embrace digital change and develop personalized relationships that drive loyalty and growth – across channels and countries. As the founder of Danzi Consulting and in her new role as chief client officer of Tory Burch, she inhabits the intersection of luxury brands and digital design. With more than 15 years’ experience in customer experience and retail transformation, Francesca now draws on a new, multi-disciplined, data-driven, and collaborative marketing approach to master the complex portfolio of today’s responsibilities and capabilities.
Before joining Tory Burch, Francesca led the digital transformation at Burberry and communications at Chanel. She is a member of the London Tech Advocates group as well as a board advisor of retail and fashion startups like Cheerfy.com and Modist.co.